ALP-X warranty

All bicycles purchased from ALP-X Engineering are covered by a 2-year warranty from the date of purchase.

Maintenance & Repair Services – Other Brands

For bicycles from other brands, the following labour rates apply:

• CHF 80 per hour for servicing that does not require parts replacement.

• CHF 100 per hour for servicing that requires parts replacement.

Replacement parts and consumables are charged separately.

Repairs covered by the applicable warranty are handled in accordance with the relevant warranty terms and conditions.

Customers will be informed of the estimated costs before any chargeable work is carried out.

Complimentary After-Sales Service – ALP-X RS, FS & GS

All ALP-X RS, FS and GS models include complimentary after-sales servicing and adjustment labour, subject to the service exclusions. Normal wear and tear, consumable parts and accidental damage are excluded from complimentary coverage. Replacement parts and consumables are charged separately.

We believe that a successful customer relationship extends far beyond the initial purchase. Our goal is to build long-term trust and ensure that every rider enjoys the best possible experience with their bike. Your riding enjoyment is our success.

Recommended Service Intervals

To maintain optimal performance, safety, and longevity, we recommend a professional service approximately every 2,000 km. This interval provides an excellent balance between preventative maintenance and everyday use, helping your bicycle perform reliably for many years to come.

How Does It Work?

If your bicycle requires maintenance or repair, simply complete the service request form below. Once our team has reviewed your submission, we will contact you to discuss the work required, request any additional information if necessary, and provide a detailed quotation for approval.

Once the quotation is approved, we will agree on how your bicycle will be brought to us and returned to you. Any transport costs will be confirmed in advance

What Does Our Service Include?

Every maintenance service performed by ALP-X Engineering includes a high quality inspection and preparation of your bicycle to ensure optimal performance, safety, and reliability.

Our standard service includes:

• Complete bicycle cleaning and lubrication

• Inspection and torque check of all critical fasteners

• Wheel trueness and spoke tension inspection

• Brake system inspection and brake fluid replacement when required

• Bearing inspection (headset, bottom bracket, wheel hubs) and adjustment of any detected play

• Electronic groupset diagnostics and firmware updates when applicable

• Identification of components requiring replacement during the service assessment or noted in your service request. A detailed quotation will be provided for approval before any parts are ordered or replaced. Labour rates and complimentary service eligibility are as outlined above. Replacement parts and consumables are charged separately.

Each bicycle undergoes a detailed quality control process before being returned to its owner, ensuring it meets the high standards expected from ALP-X Engineering.

Why Trust ALP-X Engineering?

Every bicycle entrusted to ALP-X Engineering is serviced by a certified bicycle mechanic with extensive experience working on premium and high-performance bicycles.

Our lead mechanic has completed a three-year Swiss vocational training program (CFC) and has been specializing in high-end bicycles for over five years. His expertise covers road, gravel, mountain, and performance-oriented bicycles, ensuring that every bike receives the highest level of care, precision, and technical attention.

At ALP-X Engineering, we treat every bicycle as if it were our own.